# \#troubleshooting

**URL:** https://jackhenry.discourse.group/tag/troubleshooting/109.md

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## [Synapsys API – Feasibility of Updating Profile's Extended Information Fields](https://jackhenry.discourse.group/t/synapsys-api-feasibility-of-updating-profiles-extended-information-fields/73)

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**Author:** [@PeterJoseMorris](https://jackhenry.discourse.group/u/PeterJoseMorris)\
**Replies:** 5\
**Last updated:** [September 24, 2026, 1:13pm UTC](https://jackhenry.discourse.group/t/synapsys-api-feasibility-of-updating-profiles-extended-information-fields/73 "2026-09-24T13:13:22Z")

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What are you trying to build? We have a requirement to call Synapsys API to update business information in the Extended Information section of the profile in Synapsys CRM. Currently, we use Synapsys CRM to update the re…

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## [Silverlake Sandbox/DMZ down?](https://jackhenry.discourse.group/t/silverlake-sandbox-dmz-down/84)

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**Author:** [@juanouton](https://jackhenry.discourse.group/u/juanouton)\
**Replies:** 1\
**Last updated:** [September 23, 2026, 12:25pm UTC](https://jackhenry.discourse.group/t/silverlake-sandbox-dmz-down/84 "2026-09-23T12:25:46Z")

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What are you trying to build? Since 2 hours ago, we are getting error responses for every call via JXChange. Environment Product or API: Silverlake Core DMZ via JXChange Environment: DMZ Platform or runtime: Silverlake …

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## [ODI Wire documentation needs updating](https://jackhenry.discourse.group/t/odi-wire-documentation-needs-updating/75)

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**Author:** [@ccongiardo](https://jackhenry.discourse.group/u/ccongiardo)\
**Replies:** 1\
**Last updated:** [September 22, 2026, 3:55pm UTC](https://jackhenry.discourse.group/t/odi-wire-documentation-needs-updating/75 "2026-09-22T15:55:53Z")

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I was working on some validation recently with a JH product and noted that the wire details for ODI still reference the ‘WT’ wire tables when it should be the new ‘WI’ ISO 20022 tables. Also, FWIW if you could include t…

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## [AcctAdd - Silverlake DMZ](https://jackhenry.discourse.group/t/acctadd-silverlake-dmz/67)

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**Author:** [@juanouton](https://jackhenry.discourse.group/u/juanouton)\
**Replies:** 4\
**Last updated:** [September 10, 2026, 3:52pm UTC](https://jackhenry.discourse.group/t/acctadd-silverlake-dmz/67 "2026-09-10T15:52:14Z")

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What are you trying to build? Seems something has changed and now AcctAdd service is failing due to “Open date not valid”. this was not happening before. Not sure if it’s because EOD has not been executed since few days …

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## [Vendor Integration Support for Axos Bank - Commercial Center Wire delivery to jxchange](https://jackhenry.discourse.group/t/vendor-integration-support-for-axos-bank-commercial-center-wire-delivery-to-jxchange/41)

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**Author:** [@prashant.ramdasi](https://jackhenry.discourse.group/u/prashant.ramdasi)\
**Replies:** 2\
**Last updated:** [August 19, 2026, 7:55pm UTC](https://jackhenry.discourse.group/t/vendor-integration-support-for-axos-bank-commercial-center-wire-delivery-to-jxchange/41 "2026-08-19T19:55:23Z")

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What are you trying to build? We are working on Commercial Center integration with jxchange for Wire delivery output as per ISO format. We need an assistance from Jack Henry regarding some of the ISO Wire output scenari…